Tasks

The Ticketing Manager organises, optimises and coordinates the sale of tickets for the different shows of the festival while managing a dedicated team.

Main tasks

> To welcome, inform and advise the public at the box office and by telephone about the programme.

> Sell tickets at the box office and process online purchases as well as guest and press tickets.

> Print tickets in exchange for vouchers and guest tickets.

> Manage spectator waiting lists.

> Recruit, train and supervise ticket agents in conjunction with the administrator.

> Plan and organise the work of the dedicated team.

> Ensure that the team informs and advises the public and updates ticketing information.

> Set up and update the ticketing software content according to the different shows, venues, prices and times.

> Work on optimising the use of the ticketing software for optimal management of stocks in real time.

> Establish and follow up on the management schedule for ticket access control equipment (shower heads, smartphones, etc.) with the dedicated team.

> The role of the Manager is to ensure that all staff are aware of the importance of the role and to ensure that they are aware of the role of the manager.

> The role is to ensure that all staff are aware of their responsibilities and are able to make informed decisions on a daily basis.

> Participate in the negotiation and implementation of agreements with retailers and partners.

> Monitor sales trends with the communication department in order to trigger promotional or communication operations.

> Manage spectator complaints by applying and adjusting the rules defined with the Management

> Carry out the closing of the ticket office for shows.

> To propose to the Management a method for handling complaints.

> To produce statistical and qualitative reports on the festival's attendance.

Profile required

Professional skills

> Ability to listen and dialogue with project leaders

> Rigorous and methodical.

> Organisational skills; ability to manage priorities.

> Dynamic with a real taste for interpersonal skills

> Ability to work as part of a team and to share know-how.

> Leadership.

> Stress management; ability to work under pressure and in a hurry.

> Interest in the general mission of the association L'Art Rue.

> Good interpersonal and communication skills.

> Ability to work in project mode.

> Autonomy and a strong sense of initiative

> Commitment and team spirit.

> Flexible working hours and days.

Education & Knowledge

> A degree in Audiovisual and/or Cultural Project Management or equivalent.

> Experience in ticketing management in large events.

> > To apply, please send your application to career@lartrue.org before 24/4/2022, indicating in the subject line the reference RE5/COM/22.

For more information about L'Art Rue and its work: www.lartrue.org or our Facebook page Association L'Art Rue.